FAQ

Our formulations are designed to suit most skin types, but everyone’s skin is unique. We strongly recommend a patch test before first use, especially if you have sensitive or allergy-prone skin.

Our products do not contain any ingredients currently recognized as unsafe during pregnancy or breastfeeding. However, because every pregnancy is unique, we recommend consulting your healthcare provider and reviewing the ingredient list before use.

Unless otherwise explicitly stated on our official website, Almarin Beauty LLC does not have any authorized distributors, affiliates, or subsidiary sellers. Our products are available exclusively through our official website. Purchasing from any other platform, reseller, or unauthorized third party is not recommended, as we cannot guarantee product authenticity, safety, or quality.

In some cases, yes. Check product labels for recommended usage. Combining actives may increase sensitivity, so consult a licensed skincare professional if unsure.

Please read all ingredient lists carefully before use, especially if you have known allergies or sensitive skin. We strongly recommend performing a patch test prior to applying any new product to ensure compatibility. If you have a history of allergies, skin reactions, or sensitivities, consult your dermatologist or healthcare provider before purchasing or using any Almarin Beauty products. Discontinue use immediately if redness, rash, irritation, or any unusual reaction occurs, as this may indicate an allergy or ingredient sensitivity. Do not use our products on broken or wounded skin, and always follow the usage directions on the label. All Almarin Beauty products are for external use only and should not be ingested. Discard any product past its expiration date or after the recommended period after opening, as indicated on the packaging. If irritation persists or you experience an allergic reaction, consult a medical professional and contact us at support@almarinbeauty.com for further assistance in line with our return policy.

Our products are for cosmetic use only. They are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a medical professional for clinical concerns.

No, you can check out as a guest. However, creating an account allows you to track your order history, manage subscriptions, and access special offers.

Select “Forgot Password” on the login page. You’ll receive an email with reset instructions. If you don’t receive it, check your spam folder or contact support.

Orders typically cannot be modified or canceled once they have been placed, as processing begins quickly to ensure timely delivery. However, if you need to make a change, please contact our customer support team at support@almarinbeauty.com.

You can update your addresses anytime through your account dashboard. If your order is already being processed, email support@almarinbeauty.com as soon as possible.

We accept payments through Shopify Payments, which securely supports major credit and debit cards. Only Shopify’s U.S. payment gateways are available for processing. To learn more, please visit Shopify Payment Gateways.

Your payment method will be charged immediately upon order processing. If the payment fails, the order will not be confirmed.

Yes. Payments are processed through encrypted third-party gateways. We never store your complete payment information on our servers.

Sales tax is applied where legally required, based on your shipping address. All charges, including shipping and taxes, are shown before finalizing your purchase. We do not add hidden fees.

Orders are typically processed within 2–4 business days (excluding weekends and holidays). Standard delivery usually takes 3–10 business days, depending on your location.

Currently, we only ship within the United States. International shipping is not available at this time.

Yes. Once your order ships, you’ll receive a confirmation email with a tracking number.

We are not liable for delays caused by carriers or incorrect addresses provided by customers. Please review our Shipping Policy in our Terms of Use for details on claims and reshipments.

You may request a return within 30 days of delivery. Items must be unused, unopened, and in their original packaging. We offer a “gently used” exception: products with at least 80% remaining may be returned for store credit or exchange (subject to inspection). Open cosmetics, final sale items, or heavily used products are non-returnable.

Contact support@almarinbeauty.com with your order number. We’ll provide a Return Merchandise Authorization (RMA) and return instructions.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

Refunds are typically issued within 7–14 business days after we receive and inspect the returned product. Refunds are credited to the original payment method.

Check with your bank or card provider first. If the refund is still not visible after 14 business days, contact our support team.

Exchanges are only available for defective or damaged products. Proof (such as clear photographs) may be required.

Enter the code during checkout in the “Discount Code” field. If valid, your discount will be applied immediately.

Only one promo code can be applied per order unless explicitly stated otherwise.

Check the code’s expiration date and applicable terms (e.g., minimum order value, eligible products). If it still doesn’t work, contact customer support.

We comply with WCAG 2.1 Level AA standards, supporting screen readers, keyboard navigation, and alt text for images.

Email us at support@almarinbeauty.com. We’ll work to meet your needs promptly.

Please notify us via email or our contact form. Your feedback helps us continuously improve accessibility.

We may suspend or terminate your account, refuse service, or take legal action where appropriate, in accordance with applicable laws.

We take all complaints seriously and aim to resolve them promptly and fairly. If you have a concern regarding your order, product quality, shipping, or any other matter, please follow the steps below:

• Email us at: support@almarinbeauty.com
• Include:
  • Your full name and order number
  • A clear description of the issue
  • Relevant photos (if applicable)
• We’ll confirm receipt of your complaint within 2–3 business days and provide a proposed resolution as quickly as possible.